How it works

Pickuptone is in pre-launch. This is how it is designed to work for a restaurant and for a caller.

For a restaurant

  1. Request access. Email us. A person replies.
  2. Share your menu. You give us your menu and check how it appears before anything goes live.
  3. Connect your phone. The restaurant keeps its phone number and forwards calls to Pickuptone. We go through the steps together and check them with a test call.
  4. Take orders. Orders reach the restaurant, and each call has a recording and a transcript the restaurant can review.

Early access is arranged person to person, so details can change as we learn from the first restaurants.

On every call

  1. The assistant greets the caller with the restaurant's name, says it is an AI ordering assistant and says the call is recorded.
  2. It takes the order from the restaurant's menu.
  3. It reads the whole order back to the caller.
  4. It passes the order to the restaurant.
  5. If the caller agrees to a text confirmation, it is sent as described on the text-message page.

When a person should take over

A caller can say "person" at any time to reach the restaurant's staff. Questions that need a person, such as allergies and complaints, are meant to go to staff as well.

What it cannot do yet

Pickuptone answers in English only. It is not yet taking calls for any public restaurant. Read the AI and recording notice for the exact wording callers hear.

Request access