Terms of service
The terms for using this website and, in early access, the Pickuptone service.
Last updated: 2026-11-10
Who we are
Pickuptone is a trading name of DesignFlare LLC, 2250 Double Creek Dr, Round Rock, TX 78664. Contact: hello@pickuptone.com.
What these terms cover
These terms cover your use of this website and of the Pickuptone service, an AI that answers a restaurant's phone and takes orders. Pickuptone is in pre-launch. The service is available only to restaurants we have invited into early access, and some features described on this website are still being built.
Early access
Early access is by request and by agreement with us. We may change, pause or end early access, or any feature, as we learn from it. We will talk to you before we turn it on for your restaurant's phone line.
Restaurants
- You give us accurate information about your restaurant, including your menu and prices. The assistant takes orders from the menu you give us.
- You decide which calls are sent to Pickuptone, and you can turn that off.
- Callers can always reach your staff by saying "person", and you must keep a staff number available for that.
- You may not remove or change the AI disclosure, the recording statement or the offer of a person in the greeting.
The AI can make mistakes
Pickuptone uses AI and may mishear or misunderstand a caller. It reads each order back to the caller. Restaurants should check orders as they arrive and tell us about mistakes so that we can fix them.
Acceptable use
Do not use the website or service to break the law, to interfere with it or to try to gain access that you have not been given.
Text messages
Messages we send about orders follow the text-message consent and terms.
Privacy
How we handle information is described in the privacy policy and the AI and recording notice.
Prices
This website does not offer or quote prices. Any charges for the service will be agreed with a restaurant in writing before they apply.
Changes to these terms
If we change these terms we will change the date at the top of the page. Early access restaurants will be told of changes that affect them.
Contact
Questions about these terms: hello@pickuptone.com.